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The story of GOV.UK so far, in pictures
Earlier this week the the final ministerial department joined GOV.UK. This isn’t the end of the GOV.UK story; in fact it’s barely the end of the beginning. But today is still a big moment, the result of commitment and collaboration from hundreds of civil servants all across government. So to mark the occasion I thought I’d gather… — read more
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Intranets: DCMS doing it right
I’ve just got off the phone after talking to Andrew Simpson, the civil servant leading the redevelopment of the DCMS intranet. I’ve never met Andrew face to face, but I look forward to doing so, because he and his tiny team deserve a big thank you. They have just created the exemplar for a government… — read more
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Talk given to Mind The Product Conference 2012
In September last year I gave a talk at the (excellent) Mind the Product conference about the lessons I learned leading the alpha and beta of GOV.UK. The 2013 conference is scheduled for September 27th 2013. If you’re a digital product manager, find a way to get a ticket. — read more
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We’re not ‘appy. Not ‘appy at all.
We’re in the middle of a significant change in how people use digital services. Use of mobile devices such as smartphones and tablets is exploding. People should be able to use digital services wherever they are, on the device of their choosing (see Design Principle No.7 Understand Context). Users now expect to be able to change… — read more
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User Personas at GDS, courtesy of Ben Terrett