Tom Loosemore

I’ve just got off the phone after talking to Andrew Simpson, the civil servant leading the redevelopment of the DCMS intranet. I’ve never met Andrew face to face, but I look forward to doing so, because he and his tiny team deserve a big thank you. They have just created the exemplar for a government… — read more

We’re in the middle of a significant change in how people use digital services. Use of mobile devices such as smartphones and tablets is exploding. People should be able to use digital services wherever they are, on the device of their choosing (see Design Principle No.7 Understand Context). Users now expect to be able to change… — read more